![]() Thanks for taking the time to share your feedback and being so open with us. Reply from Wondershare Dr.Fone Updated Sep 28, 2022 To address your concern, would you please report it with more details at We'll take care of your concerns and help you out ASAP. Really appreciate a lot for your understanding and attention! - 11-10-2022 We are willing further look into your case, however, there is still no update from you yet. ![]() In this case, would you please send us your contact email after receiving a request from Trustpilot separately? So that our senior support is able to collect more details for further analysis and then do the needful assistance. ![]() It is really heartbroken for us to read your review before knowing the root reason, and we are willing further look into it and clarify this matter, however, we note that the Reference number (B5RH9379J618215J) you provided is only 16 digits, and we are unable to find any transaction record as the order number from PayPal would be displayed 18 digits in our system. And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone at 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us directly. ![]() We also understand that it is very important for users to get help timely when he/she has trouble using the product. I understand your feeling and it would be very depressing if you didn't receive an order confirmation email after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Updated 3 days ago ![]()
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